Ordering Policies

Cicely Ryan does not accept returns. Requests for exchanges, reports of errors or damaged items, or any other requests for order changes must be made within 3 business days of the delivery date. NO EXCEPTIONS. Please be sure to consult the size chart on the item BEFORE checking out! 

 

EXCHANGES will be subject to a processing fee of $15 per item. Please email contact@cicelyryan.com in order to receive exchange instructions. Exchanges on limited release and exclusive items are not guaranteed. Please fully ensure your order is correct BEFORE checking out!

 

Any return exceptions will be refunded via store credit in the form of a Cicely Ryan E-Gift Code. Credits are processed within 7-10 business days of your item(s) delivery to us. Exceptions are not guaranteed and are to the discretion of our leadership team based on inventory, current shipping times, and availability of limited release and exclusive items. Worn items are not eligible to be exchanged. 

 

Order alterations generated by Cicely Ryan will be accompanied by an email to the address used to place the order and refunded via E-gift Code, in the case of unavailable or cancelled items. 

 

Cicely Ryan is unable to add discount codes to orders after they have already been placed, and no more than one code can be used on a single order.

 

SHIPPING

Orders may take up to 7 business days to arrive. Many orders arrive sooner, depending on the immediate availability of ordered items. Currently we do not offer expedited shipping.

 

Shipping rates are flat for all domestic and international orders.

 

Cicely Ryan is not responsible for lost/stolen items. In the case of a lost/stolen package please contact the carrier directly. Once the order is in the possession of the carrier we do not see it again. Cicely Ryan is unable to replace items lost by the post office or stolen. We will, however, do everything in our power to assist you!

 

Major holidays also will increase shipping time.